Support Portal

Payment 6

• Amazon Payments Checkout Issues
• Q: What forms of payment are accepted?
• Q: Do you accept Paypal?
• Q: Do you accept Bitcoin?
• Q: How will my purchase show on my credit card statement?

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Returns 1

• Q: Can I return a product?

Discontinued Products 1

• Where did the products go?

Q: How will my purchase show on my credit card statement? 0

Product Specific Questions 2

• Q: Are products like Noopept and Piracetam Capsules contained in Gelatin or Veggie Capsules?
• Q: Where is the expiration date for the product?

Shipping Questions 11

• Q: Do you ship to my country?
• Q: Does Powder City Ship To The UK?
• Q: I need to change the address of an order I just placed, can I do this?
• Q: How much is shipping?
• Q: Do you offer Saturday delivery for your shipping options?

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COAs and Lab Tests 2

• Q: Where is your third party lab COA for my product?
• Q: Why are some third party COAs posted while others are not?

Packaging 2

• Q: Why did my product come in a 1oz tub?
• Q: Will my product come with a measuring scoop?

Customs 5

• Q: Are all of Powder City's products allowed in my country?
• Q: What Products Are Legal In Canada?
• Q: What happens if customs seizes all or part of my order?
• Q: What is the Psychoactive Substances Act and how does it effect me?
• Q: How does Powder City declare products for customs?

Requests From Powder City Support 1

• Q: Why am I being asked to take a picture of my packing slip, product, and/or packaging?

Questions About The Support Portal 2

• Q: What is a Ticket?
• Q: Is there a different login for Powdercity.com than for support.powdercity.com?

Final Clearance Sale 1

• Q: Why is Powder City going out of business?

Product Related Requests 4

• Request a COA for a Product
• Request a Restock Date for an Out of Stock Product
• Request Product Specific Information
• Request a Product We Don't Currently Have Available

Requests For An Existing Order 4

• What Is My Tracking Number / Where Is My Order
• My Order Has Wrong Product or Missing Product
• I Want To Change My Shipping Address
• I Want To Cancel My Order

Business Customer Requests 2

• Becoming a Powder City Business Customer
• I'm an Existing Business Customer with Powder City

Terms and Conditions 2

• Terms and Conditions
• Privacy Statement

Order Modifications 2

• Add or Remove Item(s) From My Order
• Shipping Address Change

Shipping Policy 5

• Shipping Policy Outline
• Processing and Shipping FAQs
• Order Processing Time Frame
• Shipping Policy Agreement and Details
• Signature Required Deliveries

Returns Policy 2

• U.S. Domestic Returns
• International Returns

Refund Policy 0

About Powder City 8

• When and Where We Started
• Quality Control Practices
• Receiving and Sampling
• Third Party Testing
• Reviewing Third Party Test Results

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Contact Us 2

• Contact Us
• Holidays

Getting Started with Nootropics 3

• A History of Nootropics
• Beginner's Guide to Nootropics
• How to Improve Memory

Nootropics 11

• DIY Nootropic Capsules
• Which Racetams Are Right For You?
• Oxiracetam: A Review of the Dosages, Side Effects, and Benefits
• Choline Bitartrate Side Effects, Benefits, and Proper Dosage
• Alpha GPC Benefits vs CDP Choline Benefits

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Weightloss 1

• Fat Loss Stack By Austinite: Why it Works and How to Make it Better

Workout 6

• What Your Exercise Regimen Says About You
• Crossfit Workout Routines
• Top 5 Myths About Women and Weight Lifting
• It's a New Day, a New Month: Time to Get Fit
• Work It Out: A Week of Exercise Routines

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Food and Diet 5

• Food to Defeat the Drive-Thru: Chicken-Spinach-Cheese Quesadillas
• Chicken and Rice Stuffed Peppers
• Blueberry Protein Smoothie
• Spinach and Cheese Omelette to Beat the Buldge and Boost the Brain
• More English Muffin Panini, Less Muffin Top Tummy