The latest version of the Powder City Shipping Policy can be found on the support portal or click on any link in the outline below to go to a specific topic of the policy. 


  1. Processing and Shipping FAQs
    1. When will my order process?
    2. What is the shipping status of my order?
    3. Why didn't my order arrive by the expected delivery day on USPS.com?
    4. When will my order arrive?
  2. Order Processing Time Frame
    1. U.S. Shipping Holidays
    2. International Shipping Holidays
  3. Shipping Policy Agreement and Details
    1. Will Call
    2. Shipping Methods and Shipping Time Frame
      1. ASENDIA
      2. UPS
      3. USPS
    3. Eligible Countries for Shipping
    4. Ineligible Countries for Shipping
    5. Shipping Issues
      1. Shipping Address Provided was Incorrect
      2. Tracking shows as Delivered
      3. Undeliverable Packages
      4. Rejecting Receipt
      5. Missing Packages/Lost in Transit
      6. Packages Delayed in Transit
      7. Disputed Deliveries
      8. Damaged Parcels
  4. Signature Required Deliveries