A: Here are some helpful links on what Canadians can import from other countries with regards to health products.
Please note that
there is no mechanism for pre-approval for importation for personal
importations.
The main page of
the Health Canada website is www.hc-sc.gc.ca and within that is the Natural Health
Products Ingredient Database. You can use this to see how various
ingredients are regulated in Canada. http://www.hc-sc.gc.ca/dhp-mps/prodnatur/applications/online-enligne/nhpid-bipsn-eng.php
Also, please see
Health Canada's Guidance Document on the Import Requirements for Health
Products. This guide speaks to various health products as well as the
distinction between commercial and personal (under 90 day supply) importations,
as well as various classifications of health products. http://www.hc-sc.gc.ca/dhp-mps/compli-conform/import-export/gui-0084_biu-uif-eng.php
Please note that
products containing prescription ingredients are not allowed to be imported by
an individual (visitor exempted for a 90 days supply). For a list of prescription
drugs, here is a link to the page within our Health Canada website: http://www.hc-sc.gc.ca/dhp-mps/prodpharma/pdl-ord/pdl_list_fin_ord-eng.php
Controlled
substances are also not permitted to be imported by mail or courier (such as
DHEA). Please see the legislation here for a full list. This may be subject to
CBSA action http://laws-lois.justice.gc.ca/eng/acts/c-38.8/FullText.html
Per Health Canada, "Health Canada’s
mission is to help the people of Canada maintain and improve their health.
Therefore, Health Canada recommends that you consult with your health
care professional to help you determine your needs in terms of health products.
To learn more regarding purchasing drugs from over the Internet, please
visit;
http://www.hc-sc.gc.ca/hl-vs/iyh-vsv/med/internet-eng.php#is"
Finally, you may
wish to contact Canada Border Services Agency directly in terms of requirements
under their mandate. Here is the link to the main CBSA website: http://www.cbsa-asfc.gc.ca/menu-eng.html
While we realize this is a lot of information and will require some search and discovery by our customers, we wanted to provide anything we could find to help prevent the frustrations of orders being seized, returned, or delayed.
Please keep in mind that Powder City does not guarantee the clearance or acceptance of any products going to any international countries and are not responsible for seized or returned products.
- As such refunds will not be given for products seized by any customs departments.
-
Refunds will automatically be processed for any returned products and for product only, not shipping costs.