Support Portal

Payment 6

• Amazon Payments Checkout Issues
• Q: What forms of payment are accepted?
• Q: Do you accept Paypal?
• Q: Do you accept Bitcoin?
• Q: How will my purchase show on my credit card statement?

View all 6

Returns 1

• Q: Can I return a product?

Discontinued Products 1

• Where did the products go?

Product Specific Questions 2

• Q: Are products like Noopept and Piracetam Capsules contained in Gelatin or Veggie Capsules?
• Q: Where is the expiration date for the product?

Shipping Questions 11

• Q: Do you ship to my country?
• Q: Does Powder City Ship To The UK?
• Q: I need to change the address of an order I just placed, can I do this?
• Q: How much is shipping?
• Q: Do you offer Saturday delivery for your shipping options?

View all 11

COAs and Lab Tests 2

• Q: Where is your third party lab COA for my product?
• Q: Why are some third party COAs posted while others are not?

Packaging 2

• Q: Why did my product come in a 1oz tub?
• Q: Will my product come with a measuring scoop?

Customs 5

• Q: Are all of Powder City's products allowed in my country?
• Q: What Products Are Legal In Canada?
• Q: What happens if customs seizes all or part of my order?
• Q: What is the Psychoactive Substances Act and how does it effect me?
• Q: How does Powder City declare products for customs?

Requests From Powder City Support 1

• Q: Why am I being asked to take a picture of my packing slip, product, and/or packaging?

Questions About The Support Portal 2

• Q: What is a Ticket?
• Q: Is there a different login for Powdercity.com than for support.powdercity.com?

Final Clearance Sale 1

• Q: Why is Powder City going out of business?