A:  Powder City does not accept returns for sales dated on or after March 13^th, 2017. Orders placed prior to this date are eligible for returns within our 15 day return policy window.

Due to Powder City's impending closure on March 23^rd, all sales dated on or after March 13^th, 2017 are final. These orders are ineligible for returns or refunds. Support for all purchases will be available until March 31^st, 2017. Visit our Final Clearance Sale FAQ page for more information.

For orders placed prior to March 13^th, 2017, the return must be initiated on or before the 15th day from the date the order is received. If tracking information is unclear as to the date of the receipt, the return must be initiated on or before the 30th day from the date the order was placed. Products returned must be unopened in order to receive refund. Opened products may still be eligible for product exchange or store credit. Visit our return policies page for more information on how to return your item. Click here to initiate a return.