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Knowledge base
FAQs
Payment
6
Amazon Payments Checkout Issues
Q: What forms of payment are accepted?
Q: Do you accept Paypal?
Q: Do you accept Bitcoin?
Q: How will my purchase show on my credit card statement?
View all 6
Returns
1
Q: Can I return a product?
Discontinued Products
1
Where did the products go?
Q: How will my purchase show on my credit card statement?
0
Product Specific Questions
2
Q: Are products like Noopept and Piracetam Capsules contained in Gelatin or Veggie Capsules?
Q: Where is the expiration date for the product?
Shipping Questions
11
Q: Do you ship to my country?
Q: Does Powder City Ship To The UK?
Q: I need to change the address of an order I just placed, can I do this?
Q: How much is shipping?
Q: Do you offer Saturday delivery for your shipping options?
View all 11
COAs and Lab Tests
2
Q: Where is your third party lab COA for my product?
Q: Why are some third party COAs posted while others are not?
Packaging
2
Q: Why did my product come in a 1oz tub?
Q: Will my product come with a measuring scoop?
Customs
5
Q: Are all of Powder City's products allowed in my country?
Q: What Products Are Legal In Canada?
Q: What happens if customs seizes all or part of my order?
Q: What is the Psychoactive Substances Act and how does it effect me?
Q: How does Powder City declare products for customs?
Requests From Powder City Support
1
Q: Why am I being asked to take a picture of my packing slip, product, and/or packaging?
Questions About The Support Portal
2
Q: What is a Ticket?
Q: Is there a different login for Powdercity.com than for support.powdercity.com?
Final Clearance Sale
1
Q: Why is Powder City going out of business?
Customer Requests
Product Related Requests
4
Request a COA for a Product
Request a Restock Date for an Out of Stock Product
Request Product Specific Information
Request a Product We Don't Currently Have Available
Requests For An Existing Order
4
What Is My Tracking Number / Where Is My Order
My Order Has Wrong Product or Missing Product
I Want To Change My Shipping Address
I Want To Cancel My Order
Business Customer Requests
2
Becoming a Powder City Business Customer
I'm an Existing Business Customer with Powder City
Powder City Policies
Terms and Conditions
2
Terms and Conditions
Privacy Statement
Order Modifications
2
Add or Remove Item(s) From My Order
Shipping Address Change
Shipping Policy
5
Shipping Policy Outline
Processing and Shipping FAQs
Order Processing Time Frame
Shipping Policy Agreement and Details
Signature Required Deliveries
Returns Policy
2
U.S. Domestic Returns
International Returns
Refund Policy
0
Powder City Information
About Powder City
8
When and Where We Started
Quality Control Practices
Receiving and Sampling
Third Party Testing
Reviewing Third Party Test Results
View all 8
Contact Us
2
Contact Us
Holidays
Helpful Articles
Getting Started with Nootropics
3
A History of Nootropics
Beginner's Guide to Nootropics
How to Improve Memory
Nootropics
11
DIY Nootropic Capsules
Which Racetams Are Right For You?
Oxiracetam: A Review of the Dosages, Side Effects, and Benefits
Choline Bitartrate Side Effects, Benefits, and Proper Dosage
Alpha GPC Benefits vs CDP Choline Benefits
View all 11
Weightloss
1
Fat Loss Stack By Austinite: Why it Works and How to Make it Better
Workout
6
What Your Exercise Regimen Says About You
Crossfit Workout Routines
Top 5 Myths About Women and Weight Lifting
It's a New Day, a New Month: Time to Get Fit
Work It Out: A Week of Exercise Routines
View all 6
Food and Diet
5
Food to Defeat the Drive-Thru: Chicken-Spinach-Cheese Quesadillas
Chicken and Rice Stuffed Peppers
Blueberry Protein Smoothie
Spinach and Cheese Omelette to Beat the Buldge and Boost the Brain
More English Muffin Panini, Less Muffin Top Tummy
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